Shipping policy

COVID–19 SAFETY MEASURES

  • Our fulfillment center practices social distancing with limited in-person contact and we wear gloves when handling products and preparing shipments. 
  • As a general rule when receiving packages from your mail carrier/delivery person, it is advised to minimize your in-person contact with them and wait 24-72 hours before you open your package.
  • Instead of waiting, you may choose to disinfect your package with wipes prior to opening.
  • Please also wash your hands after handling the packaging material and new item

 

Shipping Notice

Please note that due to COVID-19, your order may potentially be experiencing delays. Delivery timeframes for each product may vary depending on the supplier's/manufacture's location to its destination. We are currently working closely with our suppliers and couriers to mitigate any issues caused.

We appreciate your patience! 

 

Why We Offer free shipping!

We all know that COVID–19 has been a bit of a hassle for many around the world, especially with shipping and logistics. To compensate for the delay in shipping, we have decided to offer free shipping to all our valued customers just to make your online shopping experience a little easier. 

 

Shipping Times

 Country Delivery Time (Business Days)
Australia (Domestic) 10 - 21
New Zealand 10 - 25
United States 10 - 25
Canada 10 - 25
United Kingdom 10 - 25
International
10 - 25

**Please keep in mind that this does not include our 2-5 business day processing time. 

However, it is important to note that our products are sourced from all around the world, making shipping times vary between manufacturers/suppliers. Additionally, shipping times that are listed above are an average and can be subjected to change. These estimated shipping times do not account for extraordinary circumstances such as Lunar New Year.

International Countries

Below are the following international countries that Bike On Track currently supports shipping to. However, please do keep in mind that we are continually aiming to expand our delivery services in the future!

  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Israel
  • Italy
  • Japan
  • Malaysia
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates

Currency & Pricing

All transactions are processed in the currency shown on the product and checkout page. The tax will be shown on the checkout page before purchase. Any import tax duties are not shown at the checkout and each country is subjected to its own import tax duties.

 

Customs, Duties, and Taxes

Bike On Track is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

 

Returns Policy

Please see our Return Policy page for complete details on options and procedures for returning your order.

 

Got a question for us?

If you would like to further inquire about our shipping policy, feel free to visit our Contact & FAQ page or speak with a representative from our store at:

support-bt@bikeontrack.com.au